Laheswari R

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Verified Reviewer

My money stuck in volution

I want My money back pls go to check volution Or I going to report balai polis ur volution centre Angry now settle my money pls contact 0113173**** Laheswari
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Loss:
$2865
Pros:
  • Money stuck
Cons:
  • Want back

Preferred solution: Full refund

Anonymous
map-marker Accra, Greater Accra Region

I haven't received my funds in my Binance account

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Volusion - I haven't received my funds in my Binance account
When I try to withdraw my money from my account it then reverse back into my volusion account which is making me lost hope in volusion But with this media I have add to the space required I have done withdrawal again but you guys should get us a number so we can contact you guys straight or an active whats number so when we find issues we can contact you guys.
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User's recommendation: Volusion is great you all should join volusion

Tasha B Kop

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Verified Reviewer

Terrible Customer Service. Cannot even change my password.

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I have been with Volusion for many years and have begged them to fix a software problem they have, that I cannot even change my own password without contacting them. I have waited for over 24 hours just to be able to change my password, so I can process a few orders that came it, but Volusion will not help. I have had it - and looking for other options. They used to at least offer customer service - now NOTHING. They also change the rules, after you sign up. So much for Dive Patches International being a loyal customer for all these years.
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Cons:
  • Terrible customer service

Preferred solution: I want customer service, so I can process my orders.

User's recommendation: In the process of looking.

Anonymous
map-marker Accra, Greater Accra Region

I haven't received my funds in my Binance account

When you try to withdraw to your Binance account then it reverse back into your volusion account I have try that severally
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Michael M Ohf

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Verified Reviewer
| map-marker Queens, New York

Emails appear and disappear within seconds

Hello, We encountered a problem with one of our Email accounts. I'm sending emails to this recepient and all emails immediately disappear. The inbox is empty, the trash is empty, the spam is empty. The Sent box is the only one that seems fine. Otherwise, the email account has been wiped clean and is not receiving any new updates. Please help.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

Pissed off

I have been trying to call for weeks, no way to reach a live person.. we closed our business and no longer need your service. So we canceled our credit card. Done!!
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Anonymous

Grew to fast!

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I was getting great service for 7 months, and then they changed all of their programs and left me with zero customer support on the phone. Total BS. They were a great company, like GoDaddy, and then they grew too fast. Wait times for chat are horrible. Too bad.
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David Z Kim

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Verified Reviewer

Volusion Email

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When I closed my business I requested to keep my email but never received any guidance one what to do and now I can no longer get into the email. Can someone please get back with me ASAP please. It is really frustration not being able to talk or get a hold of a person for volusion anymore. You have no phone support and it takes days to get a answer once you close a account.
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Pros:
  • Allows you to modify
Cons:
  • Even email accounts

Preferred solution: Need to get my emails transfer to Rackspace. I closed my business last month and no one told me how to get this done.

User's recommendation: Good website allows you to do lot's of modifications to customize the pages so they can do what you want. I modified a template so that it would show 4 images not just 2 like the template was designed to do.

Anonymous
map-marker Phoenix, Arizona

Account Held Hostage - Monthly Rate Raised 600%

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I have been with Volusion over 16 years and have two websites with them. I was one of the grandfathered companies who had the choice to stay on a bandwidth model vs revenue. So we used Volusion as a central order manager running all Amazon, phone, fax, etc orders through the portal. Then one day I receive a notice that our rates were going up 600% in 3 weeks based on their revenue model. I protested and showed the email of our grandfathered agreement. I had to elevate my disgust to upper management with no empathy at all. No one cared, except they offered me a sweet deal. Sign a 3-year contract and get 40% off. Right. No thanks. Oh, how about 1 year for 10% off. No thanks. They had me by the %*!!s. When a company loses it morals and dedication to customer satisfaction, the writing is on the wall. With the recent bankruptcy and customer fleeing in droves, I don't hold much hope of this company ever surviving.
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User's recommendation: Go with Big Commerce if B2B + wholesale & B2C or Shopify if B2C

Peter E Ujh

Volusion stole $80,000 + all future revenue.

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Volusion stole $80,000 and put my small business out of business (we were thriving before the heist) after freezing our sales revenue for six months in a targeted attack against a company Volusion realized didnt have a bottomless pit of money to fight them in court. They just started keeping the money my customers were paying to my business, allowing the customer to believe their purchase was successful, telling me that they might give me some of my own money in six months. I had to fill orders and buy merchandise. Volusion and their child company in payment processing are criminal enterprises and every employee who worked for Volusion in 2014 belongs in prison for life.
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Loss:
$80
Cons:
  • All

Preferred solution: I want the stolen money back.

User's recommendation: Avoid at all costs, any alternative is less bad than Volusion

Peter E Piy

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Verified Reviewer

Avoid at all costs! Worst company I've ever dealt with!

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Volusion - Avoid at all costs! Worst company I've ever dealt with!
Volusion - Avoid at all costs! Worst company I've ever dealt with! - Image 2
Volusion and their subsidiary credit card processor defrauded my business out of over $40,000 USD. They had identified us as a smaller company that was dependent upon monthly revenue in order to make payroll and purchase inventory. They literally stole the money right from my company bank account using fraudulent chargebacks, then started to withhold all sales revenue until I had no choice but to close the business. All the while following the theft and during the time after Volusion had begun keeping our sales revenue (instead of depositing it to our bank account like they were supposed to), I continued fulfilling orders in a timely manner (shipped within 1-2 business days of purchase), assuming that since we were in the right and there was no justification for what Volusion did to my business, eventually the mistake would be cleared up and the business would eventually receive the stolen funds and withheld sales revenue. Well, that never happened. After several months of having literally zero revenue thanks to Volusion withholding it and keeping it for themselves, I was left with no other choice but to lay off all employees and close the business. The only money we had to pay attorneys to fight them, they had already stolen and/or withheld. By cutting off our revenue stream, they ensured that there would be no legal recourse for their criminal activities. Volusion is a company with a sleazy culture, that is willing to defraud and steal from its own customers in order to make their own ends meet when hard-up for cash, and/or satisfy their own unbridled greed. Their chargebacks were entirely without merit or basis of any kind, as was their theft of all sales revenue following their chargeback fraud. All of our bills owed to Volusion were paid on-time and in-full. They had no justification for what they did to my company that I spent half a decade building and was dependent upon to support myself and my family, not to mention employees. For proof of the validity of this review, please visit the Wayback Machine at Archive.org and search for eganmedical.com. The business existed from early 2011 through late 2014. At the bottom of the second screenshot is proof that the online store was purchased from Volusion and used Volusion's software and payment processing services.
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Loss:
$40000
Cons:
  • Deceptive marketing
  • Unethical business and billing practices
  • Customer service

Preferred solution: I'd like all the stolen money back, a written letter of apology and/or for this review to be published if both of the first two are not met.

Anonymous
map-marker Gainesville, Florida

Terrible support service

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They make you change your password every 3 months - that is ok, but their automated email link to change the password does not ever get to me, so I have to either call support or put in a ticket. This sometimes takes DAYS to get resolved, when I need to update my website immediately, Once I get a live person, the support is good. Just takes a while
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Simon B Ywu

Absolute scammers! be aware of this company

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Been a customer of Volusion for 10 years now and I have been adjusting to their policies even that their service and technology is far from perfect but the latest action from them was very abusive. I have two websites with them. Suddenly without CONSENT notice, option, email or dashboard message increased they cost and upgraded my plan to the same level service from $124.24 to $323.69 since October 2018. I believed they felt the scam so they gave us $100 discount so it doesn't look excessive. I contacted someone at customer service by phone and he told me that will be resolved so he transfer us to the Financing Manager Reba G ( reba.g@***.com ) and she REFUSED to refund the extra charges. She said that our website fails in the category of "Buisiness". How that can be when we just use historically 7.5GB out of the 25GB included in our plan. Besides the "upgrade" they kept charging us the extra services we had before to ugrade a few features we needed (like 2 extra email accounts and PCI Service fee). Every year we pay extra for the SSL (Secure Sockets Layer) and we get a message in the dashboard and email notifying to renew the yearly contract; but for service change or upgrade there was NO notification, they just did it to us and thousands of users that are busy running their business instead of checking their backs for companies they should trust. Volusion is loosing force in the market so the only thing they need to do to survive is to scam their current clients, let see how far they go
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Loss:
$895
Pros:
  • Single page checkout
Cons:
  • Even email accounts
  • Even email accounts were extra
Reason of review:
Pricing issue

Preferred solution: Full refund

Sean L Src

RUN from Volusion

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Scam artists on multiple levels, no one cares about the customer. Lies to get payments and the design team is joke. please run.
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Loss:
$65
Cons:
  • Being swindled into something they could not deliver
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

Will not take responsibility

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We are a small retail store. We explained to Volusion that we had no experience in website development. They suggested MAK Digital. Its been nothing but a disaster. We wasted thousands and no one will take responsibility. Please stay away from Volusion and MAK Digital.
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Timothy H Gju

Deception with billing Scammers

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I have been a customer with volusion since 2014 paying 79 a month. They raised my payment to 215 a month without my permission.

I did not sign anything or press an authorization button. They just charged my credit card the higher price.

I have been on the phone and they said they would credit my account for one month. These people plainly stole my money. There email states that Volusion predicted that customers would call them in October of 2018 to change their plans.

Predicted. I think a class action lawsuit should be started against these common criminal. I am currently been on hold with the company for hours. Delays and not on willing to return my money.

Please email Hoganpond@***.com if you are interested in a class action lawsuit against Volusion. I can file the lawsuit online and turn it over to some Austin Attorneys.

View full review
Loss:
$362
Pros:
  • I was a good paying customer for 5 years
Cons:
  • Changed my plan bill went 79 to 215
Reason of review:
Not as described/ advertised
2 comments
Kaeleb Tha

We went from $350.00 a month to $1,975.00. Minimal ways to integrate Time to leave:)

Guest

Our company was a client since 2016 and now in 2020 they raised our rate from a high enough $350.00 a month to over $1,900.00 monthly. Telling us it is based on our sales now. Going elsewhere!

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About

Summary

Volusion is a company which is intended to provide an easy and affordable way for people to sell their products online. The company's mission is to help business succeed online by providing the most innovative, user-friendly ecommerce software available. Volusion was started by Kevin Sproles in his bedroom. Along the way, Volusion has been proud to help launch thousands of online businesses, all while giving back to the community and building a passionate team of ecommerce experts. The main services of the company are Overview, Web Design, Credit Card Processing, Marketing, SSL Certificates, Fraud Scour as well as Domain Names. Volusion is headquartered in Austin, TX. It has been on the market since 1999.

Volusion reviews and complaints

Volusion is ranked 77 out of 1070 in Web Design and Development category

Payment Methods

VISA

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