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1.3 Based on 15 reviews
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  • Customers like
    • Have a good pitch 3
    • Misleading but very nice sales people 1
    • Very bad 1
  • Customers don't like
    • Deceptive marketing 4
    • Customer service 4
    • Account management 3
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I am a freelance e-commerce solution provider. I have years of experiencing migrating data from one platform to another via CSVs. But Volusion spreadsheet import system is really awful - I havn't seen in recent history. First of all you cannot upload product pictures via spreadsheets. If you want you have to upload them in the backend via FTP. There are strict rules that you should follow regarding picture naming and sizing. So to avoid renaming... Read more

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Just don’t do it. Save yourself the trouble. These are direct quotes from their automated emails to me after paying for a premium template ($895).“The initial customization on your site is restricted to the spec sheet attached.Items that are not highlighted on the spec sheet are not included within the scope of this project but can be pursued through custom hourly work.” – note – you are not told about the limits of what can be changed until... Read more

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I have operated a volusion webstore for 5 years, after hiring their "design team" to redesign our website we totally lost all of our SEO rankings. Not only was the design team terrible and slow to respond, they will not correct the custom coding done by them which caused my site to be penalized by google. After spending excessive amounts of time and money with this company I am perplexed as to why they wouldn't even try to help. They have... Read more

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We opened a volusion ecommerce store earlier this year, we had been selling on ebay for over 11 years successfully so we are not newbies at selling online, volusion sold us a bill of goods with theyre sales pitch of how if we host with them and use the shopping cart and credit card processing everything is protected and how much they fight for theyre sellers in case of chargebacks. Well in 3 months we had one sale, although our hits on the site... Read more

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They claim it was $15 per month. It is not. They will charge you $132.00 off the bat. A salesman will contact you before you are able to try the one month for free. The salesman will tell you about an incredible offer that will expire soon. He also will sell you a non-refundable $99 SSL certificate. The trick is that the free templates do not add the totals for the customer - they instruct the customer to add totals themselves. If you... Read more

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I am very angry customer For Volusion This is what happen, one of your sales mislead me for first place, to tell me if you register for $99.00 we will build eCommerce website for your system, after 2-3 days keep calling and calling and emailing, I find out it is not true then 11/20/15 I cancel my remember ship and go different direction since that time they never refund my $99.00 and they keep charging me payment we never agree with of $138.74... Read more

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Volusion - Review in Web design category from Huntington Beach, California
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IT'S A TRAP The most expensive add-ons, we are currently looking to expand our business on the email marketing. So we need the pre submitted information capturing feature and abandoned cart recovery like that integrate with Shopify for $24.95 a month. But unfortunately volusion for $1000 a month through partner. And i want another feature for buyers to leave reviews for the products they purchased and that feature... Read more

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SCAM ALERT - Stay away from this bait-and-switch company that's riddled with hidden fees! Basically everything on the Volusion website and everything the sales people tell you is inaccurate and intentionally misleading. Absolutely do NOT sign up for their Merchant Account - it looks like a feature of their monthly plan on their website, but it isn't! You're actually secretly signing up for a 3-YEAR contract that's at least $33.50 per month, with... Read more

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Volusion might be a good platform but I didn't get that far. After comparing platforms I thought I would give them a try based upon their pricing that is on their sales page. What I ended up with felt like I had been bait and switched! Pricing for the plan that I was after ended up being 33% more than quoted. They charged me a bs "PCI service fee" plus sale tax. I am in a totally different state! There is no need to collect sales tax for... Read more

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Volution has nothing equitable to offer anyone. You would be better off using a WordPress with a shopping cart application. After you sign up for the monthly plan you will find out that you must have a $89 SSL certificate. Then you have to buy a domain. The sign up form asks for a website domain name. I interpreted this as the name of a website I already owned. However it turned out that they wanted me to select a domain name that would be... Read more

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