1.6
  • Design1 votes
  • Customer service3 votes
  • Templates2 votes
  • Hosting2 votes
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  • Feb 13
  • Software
  • New York, New York
  • Online Store
  • 33
  • REVIEW RATING 4/5

I was extremely disappointed in this company. At first they make it sound that it easy to have a website to sell items. After signing up there are a lot of costs attached to the monthly fee. They charge a monthly fee in order to process credit cards and a percentage of the sale which I expected but was not aware of the $33.82 fee to accept credit cards. Then they constantly call at the beginning... Read more

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  • Jan 23
  • Software
  • Vancouver, Washington
  • Web Hosting
  • 31
  • REVIEW RATING 4/5

I should have listened to my first impressions. Someone said to check out Shopify. Volution was advertised under their google search of shopify saying it was better that shopify for a few reasons. So after 2 calls with customers service and trying a few templates I bought a premium and it has been the worst experience since. And worst of all, this part is so ***... I tried to cancel... Read more

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  • Nov 11, 2014
  • Professional Services
  • Cincinnati, Ohio
  • Ecommerce Platform
  • 116
  • REVIEW RATING 4/5

I have a small business, which I started on Etsy. I started with Volusion, purchased their template for $150. It never loaded properly. They charged me $100 to fix THEIR template. My shopping cart rarely worked. They charged me well over $2,000 for SEO work, which got me nowhere. I canceled my account, and told them I wanted EVERYTHING canceled. I was hit the next month with a $63 gateway fee. I... Read more

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  • Oct 06, 2014
  • Software
  • Hidden Charges
  • 81
  • REVIEW RATING 4/5

VOLUSION SUCKS!!! They have all sorts of hidden charges and WILL lie to you about it! I paid to build my website for 2 months and never went live because I saw this $65 merchant fee charge debited from my bank account. You can't find this charge anywhere online at all until the bill comes in the mail after you already have your money taken out. So I canceled my account because I felt like it is... Read more

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  • Sep 13, 2014
  • Internet
  • Ecommerce Software
  • 62
  • REVIEW RATING 4/5

I signed up with Volusion only because of their free "migration" offer and promises of a better platform. What a joke! None of the products were migrated correctly-so I spent weeks trying to correct the work they did. The on-boarding sessions was a waste of time. Very few free templates-all the nice ones are very pricey. Every ticket put in for help took days to get a response and then they did... Read more

Was this review helpful? 3 1

Ive canceled with project manager and never used service. Had a customer service complaint resolution person call and can't get them to stop charging my card. Rip offs!! Do not use them!! Add comment

  • Jun 30, 2014
  • Media
  • Rochester, Minnesota
  • Overcharge
  • 2
  • 2
  • 101
  • REVIEW RATING 5/5

I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including... Read more

Was this review helpful? 3 0

Omg what does cancel a trial mean????? Talk ignorance charges on my credit card and I've told all departments as they said I had to and I can't stop the drama!!!! No one listens or is on the same page Add comment

  • Feb 27, 2014
  • Software
  • Los Angeles, California
  • Ecommerce Platform
  • 81
  • REVIEW RATING 4/5

Volusion is worst of the ecommerce platforms that we use and we currently use only 2 now but have used many. Volusion is the highest priced platform with the worst functionality and worst customer service. Their customer service is horrible, bar none the worst (at the bottom with Pinnacle Cart). You will regret setting up a store at Volusion. The Volusion system has the worst user interfaces... Read more

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  • Dec 09, 2013
  • Software
  • Boston, Massachusetts
  • Ecommerce Plan
  • 2
  • 2
  • 119
  • REVIEW RATING 4/5

Upgraded our ecommerce plan when we reached the maximum number of products. After the upgrade we realized we lost several key features that we were using prior to the upgrade. Spoke to Volusion Rip Off Reps and was told that because of the upgrade, I lost those features and would need to upgrade to the next level to get them (an increase of over $100 per month). Some upgrade huh? Then, the week... Read more

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