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  • Customer service1 votes
  • Templates1 votes
  • Design1 votes
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  • Nov 11
  • Professional Services
  • Cincinnati, Ohio
  • Ecommerce Platform
  • 41
  • REVIEW RATING 4/5

I have a small business, which I started on Etsy. I started with Volusion, purchased their template for $150. It never loaded properly. They charged me $100 to fix THEIR template. My shopping cart rarely worked. They charged me well over $2,000 for SEO work, which got me nowhere. I canceled my account, and told them I wanted EVERYTHING canceled. I was hit the next month with a $63 gateway fee. I... Read more

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  • Oct 06
  • Software
  • Hidden Charges
  • 43
  • REVIEW RATING 3/5

VOLUSION SUCKS!!! They have all sorts of hidden charges and WILL lie to you about it! I paid to build my website for 2 months and never went live because I saw this $65 merchant fee charge debited from my bank account. You can't find this charge anywhere online at all until the bill comes in the mail after you already have your money taken out. So I canceled my account because I felt like it is... Read more

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  • Sep 13
  • Internet
  • Ecommerce Software
  • 46
  • REVIEW RATING 4/5

I signed up with Volusion only because of their free "migration" offer and promises of a better platform. What a joke! None of the products were migrated correctly-so I spent weeks trying to correct the work they did. The on-boarding sessions was a waste of time. Very few free templates-all the nice ones are very pricey. Every ticket put in for help took days to get a response and then they did... Read more

Was this review helpful? 2 1

Ive canceled with project manager and never used service. Had a customer service complaint resolution person call and can't get them to stop charging my card. Rip offs!! Do not use them!! Add comment

  • Jun 30
  • Media
  • Rochester, Minnesota
  • Overcharge
  • 1
  • 1
  • 78
  • REVIEW RATING 5/5

I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including... Read more

Was this review helpful? 2 0

Omg what does cancel a trial mean????? Talk ignorance charges on my credit card and I've told all departments as they said I had to and I can't stop the drama!!!! No one listens or is on the same page Add comment

  • Feb 27
  • Software
  • Los Angeles, California
  • Ecommerce Platform
  • 62
  • REVIEW RATING 4/5

Volusion is worst of the ecommerce platforms that we use and we currently use only 2 now but have used many. Volusion is the highest priced platform with the worst functionality and worst customer service. Their customer service is horrible, bar none the worst (at the bottom with Pinnacle Cart). You will regret setting up a store at Volusion. The Volusion system has the worst user interfaces... Read more

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  • Dec 09, 2013
  • Software
  • Boston, Massachusetts
  • Ecommerce Plan
  • 2
  • 2
  • 99
  • REVIEW RATING 4/5

Upgraded our ecommerce plan when we reached the maximum number of products. After the upgrade we realized we lost several key features that we were using prior to the upgrade. Spoke to Volusion Rip Off Reps and was told that because of the upgrade, I lost those features and would need to upgrade to the next level to get them (an increase of over $100 per month). Some upgrade huh? Then, the week... Read more

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  • Dec 02, 2013
  • Advertisements and Cons
  • California City, California
  • Website Service
  • 79
  • REVIEW RATING 4/5

I SWITCHED FROM YAHOO - TO VOLUSIONS. BOY WAS I IN FOR IT ..I LIKED THE SET UP & STYLE OF THE COMPANIES TEMPLATES. SO I GAVE IT A GO, PROBLEM AFTER PROBLEM , TICKET AFTER TICKET. MALFUNCTION OF MY STORE, AFTER MAINTENANCE NEVER FAIL. MY TICKETS WERE ANSWERED ONE-THREE DAYS. PROBLEMS AFTER PROBLEMS. NO REFUNDS, NO DOMAIN TRANSFER COST $75.00 , DO NOT ACCEPT OTHER SSL LIKE GO DADDY. VOLUSIONS... Read more

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  • Nov 25, 2013
  • Advertisements and Cons
  • Domain Transfer
  • 46
  • REVIEW RATING 3/5

I have been trying to do a domain transfer , I get an error saying that the information provided by me , does not match the information on whois, have called volusion many times , have done what volusion has suggested doing , going to whois website and making sure the information that they have, match the information i'm filling in the domain transfer form. The information is the same,as the... Read more

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