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  • Customers like
    • Have a good pitch 2
    • Dont know didnt get that far 1
    • Misleading but very nice sales people 1
  • Customers don't like
    • Deceptive marketing 4
    • Customer service 4
    • Templates 2
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SCAM ALERT - Stay away from this bait-and-switch company that's riddled with hidden fees! Basically everything on the Volusion website and everything the sales people tell you is inaccurate and intentionally misleading. Absolutely do NOT sign up for their Merchant Account - it looks like a feature of their monthly plan on their website, but it isn't! You're actually secretly signing up for a 3-YEAR contract that's at least $33.50 per month, with a $99 cancellation fee! The term length is not in the contract anywhere, it's on a separate page on... Read more

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Volusion might be a good platform but I didn't get that far. After comparing platforms I thought I would give them a try based upon their pricing that is on their sales page. What I ended up with felt like I had been bait and switched! Pricing for the plan that I was after ended up being 33% more than quoted. They charged me a bs "PCI service fee" plus sale tax. I am in a totally different state! There is no need to collect sales tax for stated you do not have brick and mortar stores in (at least not yet)! The last straw was that I had... Read more

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Volution has nothing equitable to offer anyone. You would be better off using a WordPress with a shopping cart application. After you sign up for the monthly plan you will find out that you must have a $89 SSL certificate. Then you have to buy a domain. The sign up form asks for a website domain name. I interpreted this as the name of a website I already owned. However it turned out that they wanted me to select a domain name that would be associated with the hosting plan that I had bought. The website I already actively use which has traffic... Read more

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I contacted Volusion to see if their cart would be suitable for my business. The sales guy upsold me a support service for a Tech guy to show me how this would work for my business. He said this was the easiest and quickest way to discover the features of the cart. Did not know he was signing me up to their Premium Hosting plan at £89+vat a month. Surprise, surprise! No support was offered and they never called back despite numerous promises after I chased them. Instead, monies totalling £180 was taken from my account despite my repeated... Read more

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I had Volusion scam me also. They took £180 and failed to provide a support service. Do not touch this company. They are a scam. They purport to help you. DO NOT GIVE YOUR CARD DETAILS. Read more

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I signed up for a free trial, decided it wasn't for me and talked to whoever my rep was, had a few call, and yet all of a sudden there is a $150 charge on my card and I don't even have a store. They denied they charged that so called my bank and they gave me the number of the company who had made the charge...and sure enough it was Volusion. When I called them and told them that they still denied it was them. Complete scam artists. I haven't got a penny back from them either. I've tried calling and get passed around until they tell me they... Read more

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Good sales pitch! Salesman says the features I am requesting is part of their premium package. Awesome. Sign up for premium package account manager later states it's a customized feature and I will need to contact a third party developer to customize for me. Really! what a waste of time!!! Someone got sales, only problem it wasn't me. Thank you for the waste of time. Found a small shop to do for a smaller fee and quicker turnaround and so far so good no misleading info as of yet. Thank you Volusion for showing me what the bottom of the barrel... Read more

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Canceled and they kept saying I didn't respond to email sent by them. My wife called and they said she couldn't cancel it. I called and they gave me all kind of lines about this or that and tried to charge me a 99.00 cancellation fee. They don't tell you oh you have to cancel two different things so they keep debiting your account. I called, I emailed, I had my wife call, I called and emailed again and again and it didn't matter. They don't tell you it's two different departments until they've taken enough out. Wicked system. DO NOT USE... Read more

Was this review helpful? 0 2

It sucks, dont sale.nothing and you waiste you effort time and money, worst customer service, gives you.a hard time one. Read more

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  • From mobile
  • Volusion
  • Apr 28, 2015
  • #628102

Terrible horrible company gves you.a.hard time since day one, when you finally get your online store.set no customers so is a waste of time.and money i am starting to find out. Add comment

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