Volusion Complaints and Reviews

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Volusion
Main address: 8911 N. Capital of Texas Highway, Suite 1200 78759 Austin TX
1-800-646-3517, 512-241-1250,
  • 27+2 mobile complaints
  • $76.9K claimed losses
  • $2.7K average
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  • Sep 13
  • Internet
  • Ecommerce Software
  • 9

I signed up with Volusion only because of their free "migration" offer and promises of a better platform. What a joke! None of the products were migrated correctly-so I spent weeks trying to correct the work they did. The on-boarding sessions was a waste of time. Very few free templates-all the nice ones are very pricey. Every ticket put in for help took days to get a response and then they did... Read more

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Ive canceled with project manager and never used service. Had a customer service complaint resolution person call and can't get them to stop charging my card. Rip offs!! Do not use them!! Add comment

     

  • Jun 30
  • Media
  • Rochester, Minnesota
  • Overcharge
  • 1
  • 1
  • 43

I contacted Volusion regarding migration of our website, walked them around our current WP based site, showed them how to use previewers we needed to migrate, all product option (there were many) and discussed in detail what was needed. I was told if I purchased today the migration would start immediately. Migration started a few days later, they initially said that everything, including... Read more

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Omg what does cancel a trial mean????? Talk ignorance charges on my credit card and I've told all departments as they said I had to and I can't stop the drama!!!! No one listens or is on the same page Add comment

     

  • Feb 27
  • Software
  • Los Angeles, California
  • Ecommerce Platform
  • 33

Volusion is worst of the ecommerce platforms that we use and we currently use only 2 now but have used many. Volusion is the highest priced platform with the worst functionality and worst customer service. Their customer service is horrible, bar none the worst (at the bottom with Pinnacle Cart). You will regret setting up a store at Volusion. The Volusion system has the worst user interfaces... Read more

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  • Dec 09, 2013
  • Software
  • Boston, Massachusetts
  • Ecommerce Plan
  • 2
  • 2
  • 68

Upgraded our ecommerce plan when we reached the maximum number of products. After the upgrade we realized we lost several key features that we were using prior to the upgrade. Spoke to Volusion Rip Off Reps and was told that because of the upgrade, I lost those features and would need to upgrade to the next level to get them (an increase of over $100 per month). Some upgrade huh? Then, the week... Read more

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  • Dec 02, 2013
  • Advertisements and Cons
  • California City, California
  • Website Service
  • 62

I SWITCHED FROM YAHOO - TO VOLUSIONS. BOY WAS I IN FOR IT ..I LIKED THE SET UP & STYLE OF THE COMPANIES TEMPLATES. SO I GAVE IT A GO, PROBLEM AFTER PROBLEM , TICKET AFTER TICKET. MALFUNCTION OF MY STORE, AFTER MAINTENANCE NEVER FAIL. MY TICKETS WERE ANSWERED ONE-THREE DAYS. PROBLEMS AFTER PROBLEMS. NO REFUNDS, NO DOMAIN TRANSFER COST $75.00 , DO NOT ACCEPT OTHER SSL LIKE GO DADDY. VOLUSIONS... Read more

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  • Nov 25, 2013
  • Advertisements and Cons
  • Domain Transfer
  • 34

I have been trying to do a domain transfer , I get an error saying that the information provided by me , does not match the information on whois, have called volusion many times , have done what volusion has suggested doing , going to whois website and making sure the information that they have, match the information i'm filling in the domain transfer form. The information is the same,as the... Read more

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  • Nov 19, 2013
  • Software
  • Web Hosting
  • 2
  • 2
  • 35

Volusion updated their platform November 13th, 2013 and it was a train wreck. We lost over $7,000 in sales in just 5 days. Problems are widespread and include failure to properly integrate with Google Chrome and shut off Autocomplete on passwords, the inability to submit articles with their new Easy Editor and customers can't see their orders. Problems here are widespread and they are failing to... Read more

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  • Aug 28, 2013
  • Software
  • Centerville, Utah
  • Online Store Hosting
  • 55

In the month of August 2013 I signed up for a Free Trial and had specific requirements for my online store layout and functionality, the sales person Matt Adkins SOLD me the product and I signed up for 2 plans on August 21 2013. Once I started working on the site I realized that all my requirements are not there and in order for me to have those things I need to purchase a template and pay... Read more

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